Terms and Conditions

Students must complete and be present for all learning to obtain certification credentials. This includes any online pre-course materials and in-person education.

Note: The last day of class ends early to allow students the opportunity to return home that evening.

Do not make travel plans that will force you to leave class before 3:00 P.M.

To receive full continuing education credit, students must complete and be present for all learning. This includes any online pre-course materials and in-person education.

Note: The last day of class ends early to allow students the opportunity to return home that evening.

Do not make travel plans that will force you to leave class before 3:00 P.M.

Updated Cancellation Policy: Effective for 2025 Classes

Please see our cancellation/change/transfer policy below:

Certification courses:

• A 50% non-refundable deposit is collected at the time of registration.

• The remaining tuition balance is collected 90 days before the start of class.

• Student reschedule/cancellation.

  • If the student needs to reschedule their class more than 90 days before the start of class, they can choose to transfer the deposit to a future course for a $300 Administration fee. Rescheduling is subject to an increase in tuition fees.

  • If a student needs to reschedule their class 90 days or less before class, the student will lose the 50% deposit; however, the remaining 50% can be applied to a future course. Rescheduling is subject to an increase in tuition fees.

  • If a student cancels their seat more than 14 days before the start of class, they will lose their 50% deposit but will be refunded the remaining 50%.

  • If the student cancels their seat 14 days or less before the start of class, there are no refunds or transfer of fees.

Continuing education courses:

• Tuition is paid in full at the time of registration.

• A 50% refund is offered if canceled more than 14 days before class. The remaining 50% is non-refundable and non-transferable.

• A 0% refund or transfer of fees if canceled 14 days or less before the first day of class.

If CRI cancels a course, we will provide a 100% refund for the course tuition. CRI is not responsible for travel expenses.

Every member of the CRI team, students, and staff are expected to work smart, be considerate of their teammates, and contribute to a collaborative, positive, and healthy environment in which we can all succeed.

Specifically:

• Be supportive of your colleagues, both proactively and responsively.
• Be inclusive.
• Be collaborative.
• Be generous in both giving and accepting feedback.
• Be respectful.
• Be kind, professional, and courteous.

The CRI team is committed to providing a welcoming and safe environment for all. Discrimination and harassment are expressly prohibited. Furthermore, any behavior or language that is unwelcoming is also strongly discouraged.

We strive to host inclusive, accessible events that enable all individuals, including individuals with disabilities, to engage fully. To request an accommodation or for inquiries about accessibility, please contact us!

Students must complete all three of their certification modules within a 3-year time frame. Otherwise, they will need to retake their second course (Clinical Skills for Veterinarians, Physical Therapists, and Occupational Therapists; Concepts for the Rehabilitation Team for veterinary technicians/nurses/assistants) to refresh their knowledge and skills before moving on to their internship.

CRI recommends completing your internship requirement within six months after your third module. It is required that you complete your internship within two years.

Certification must be completed in a 5-year time frame.

It is recommended that the two modules for the Acupuncture CVAT certification be completed within one year. However, they must be completed within a 3-year time frame.

We maintain waiting lists for sold-out courses. If you are on a waiting list, the more flexible you can be at the last minute, the greater your chances of obtaining a seat.

• Please email us if you want to be added to the waiting list for a sold-out course. Be sure and indicate which course and date.
• We do not accept advance registrations or hold seats for upcoming courses that are not open for registration.

The exams consist of multiple-choice and true/false questions. The exam questions come from pre-course videos, in-person lectures, and the class reading list. The exam is open note, open book, and students are encouraged to collaborate on the examination.

Students must score an 85% or above to pass the exam. If they score 80-84%, we will require them to review their incorrect answers and explain why the correct answer is right. If students score 79% or below, they must retake the class before moving on to the next module.

Examinations are due two weeks after the end of class.

CRI allows students to retake any core certification modules at a reduced fee. Your fee will hold your spot in a course and is non-refundable.